Catlog AI is your business assistant on WhatsApp. Instead of opening the dashboard to record a sale or check your numbers, you just send a message — the same way you'd tell a friend what happened in your shop today — and it gets recorded properly in Catlog.
"Sold 2 Amanda bags to Mary, she paid in full" — that's it. That's a recorded sale.
Turning it on
In your Catlog dashboard, go to Add-ons and enable the WhatsApp Assistant.
Add yourself as an assistant member with your WhatsApp number.
You'll get a welcome message from the assistant on WhatsApp — save the number, and you're ready.
Adding your team: every assistant member must be a member of your store's team. When you add someone, they get a role (like Operator or Staff), and the assistant only lets them do what their role allows — someone who can't edit prices on the dashboard can't edit them by WhatsApp either.
What it can do
Send hi any time to see the full menu. Here's everything, with a message that works for each:
📊 Record
Action | Just say something like |
Record a Sale | "Sold 2 Amanda bags to Mary on Instagram yesterday, delivery 2k, paid in full" |
Record an Expense | "I spent 5k on fuel today" |
Record a Debt | "Ada owes me 15k for 2 wigs, due next Friday" |
Record a Payment | "Ada paid me 20k" — then pick what it settles: a debt, an invoice, or a new sale |
👥 Manage
Action | Just say something like |
Add a Customer | "Add a customer named Chidera, 08055667788" |
Update a Product | "Mark Puffed hoodie as sold out" · "Change Amanda bag price to 8k" · "Add 10 to hoodie stock" |
🔗 Generate
Action | Just say something like |
Generate Invoice | "Invoice for 3 red dresses to Ama, due Friday" |
Payment Link | "Payment link for 20k for Wanjiku's catering deposit" |
Checkout Link | "Checkout link for 2 red dresses" |
📈 Reports
Action | Just say something like |
Business Reports | "Show me this week's sales report" · "Expense report for last month" · "Top selling products" |
Too busy to type?
🎤 Send a voice note. The assistant transcribes it and shows you what it heard, then records it like any typed message. "Sipho bought one MacBook Air from me on Saturday, picked up at the store" works exactly as well spoken as typed.
📸 Forward a screenshot. Send a bank credit alert, a POS slip, or a photo of a receipt — the assistant reads it and drafts the record for you. You always confirm before anything is saved. If you've already recorded that same screenshot before, it will warn you instead of recording it twice (reply record anyway if it's genuinely a different transaction).
Nothing is saved without your OK
Before any money is recorded, the assistant shows you a confirmation card with everything it understood — items, customer, amounts, delivery — and waits for you to tap Continue.
If something on the card is wrong:
Tap "Change details" and describe the fix: "Customer is John, 0805635382" or "make it 3 hoodies". Only the thing you mention changes — you don't start over.
Tap "Cancel" to drop the whole action.
If a product name matches more than one thing in your catalog, the assistant shows you a short list to pick from. If the product has variants (sizes, colours), it asks which one — or picks it automatically when you already said it ("the green one").
Handy commands
These work at any point in a conversation:
Send | What happens |
hi | Shows the full action menu |
help | Help and the link to this help center |
back | Returns to the previous step |
cancel | Abandons the current action |
restart | Starts the whole conversation fresh |
switch | Changes which of your stores you're working in |
end | Ends the session |
Multiple stores? The assistant remembers the store you used last and tells you which one it's using. Send switch any time to change.
Frequently asked questions
Who can use the assistant?
Anyone you add as an assistant member — as long as they're on your store's team. Their role decides what they can do: a staff member might record sales but not change prices.
Which currencies does it work in?
The assistant records everything in your store's currency — naira, cedis, shillings or rand. Shorthand works the same everywhere: "20k" is 20,000 and "1.5m" is 1,500,000 in your currency, and dates like "last Friday" or "yesterday" work naturally.
What if it picks the wrong product or customer?
It always shows you what it matched before saving. If it matched a saved customer you didn't mean, tap Change details and send the right name and phone number.
Can it record a payment against something I already recorded?
Yes — say "Ada paid me 20k" and it will find Ada's open debts and invoices and ask which one the money settles. It also protects you from over-recording: if you say 25,000 against a 20,000 debt, it records 20,000 and tells you.
Is my business data safe?
The assistant only talks to numbers you've added, every member is limited by their team role, and nothing is written without a confirmation from you.
Something went wrong mid-action — did I lose my work?
No. If the assistant hits a temporary problem, your in-progress action is kept — tap Retry or send your message again and it continues from the same step.
Still stuck? Reach us from the Help section of your dashboard — we're quick.