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What do I do if my verification request is rejected?

If your KYC verification is rejected, you can review the reason for the rejection, make the necessary corrections, and submit your verification again.

When a verification is rejected, Catlog sends an email containing why it wasn't approved. Carefully review the reason provided before submitting another request.

Common reasons for rejection include:

  • Incorrect or incomplete information.

  • Unclear or unreadable documents.

  • Information that doesn't match the submitted documents.

  • Expired or invalid identification documents.

  • No solid business profile.

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